Gray Kuglen

Product designer building data-driven applications that simplify complex decisions and drive measurable outcomes.

From early concepts to deployed systems across fintech, proptech, and enterprise.

Example Work

Get Rent Ready

Get Rent Ready: Using Market Data to Increase Rental Income and Property Value

A data-driven approach to identify rent potential, prioritize property improvements, and measure their financial impact — increasing rental income by 24%, reducing operating expenses by 4–5%, and lifting estimated asset value by 5–6% on a real property.

Get Rent Ready: Using Market Data to Increase Rental Income and Property Value

Azibo

Property Insurance in Minutes: Instant Quotes for Landlords

Built and launched a new insurance product from the ground up, expanding Azibo into a new vertical. Designed a seamless, API-driven experience enabling landlords to generate quotes in under five minutes from their phone.

Property Insurance in Minutes: Instant Quotes for Landlords

Azibo

Faster Leasing, Lower Costs: Streamlining Rental Applications

Redesigned the rental application flow to reduce friction for tenants and improve landlord efficiency—cutting application review time by 30% and saving renters $39.95 per application.

Faster Leasing, Lower Costs: Streamlining Rental Applications

Kaiser

Defining the Future of Home Healthcare

Developed a forward-looking vision for home-based care, addressing shifting patient needs, cost pressures, and care delivery models. Established a North Star to guide Kaiser Permanente’s house-call services.

Defining the Future of Home Healthcare

Amazon

Reducing Returns: Rethinking Online Fit for Apparel

Collaborated on a proof of concept to reduce clothing return rates by improving how customers assess fit online, exploring multiple concepts to bridge the gap between digital and physical try-on.

Reducing Returns: Rethinking Online Fit for Apparel

Yoss / Adecco

Discovery Research: Uncovering Needs in the Freelance Economy

Led foundational research to identify the needs, motivations, and pain points of both businesses and independent contractors—shaping early product direction for a global staffing platform.

Discovery Research: Uncovering Needs in the Freelance Economy

Previous Work

Clients & Engagements

Experience across Fortune 500 companies, startups, and everything in between—from fintech and healthcare to enterprise software and consumer products.

  • Veritas logo

    Enterprise Support Experience

    Redesigned customer support workflows to improve engagement and ticket resolution outcomes.

  • Netgear / Arlo logo

    Connected Camera Ecosystem

    Designed mobile and web experiences for smart home and business monitoring; product later spun out and IPO'd as Arlo.

  • UX

    Measuring UX Performance

    Created an MVP tool to evaluate product UX, reducing evaluation time by ~50%.

  • Sony logo

    eReader Usability Research

    Led usability testing on prototype devices to refine UI concepts across key user segments.

  • Wells Fargo logo

    Bill Pay Redesign at Scale

    Improved a bill pay experience used by 3M+ customers, addressing usability gaps and long-term product strategy.

  • Blue Shield logo

    Healthcare Plan Management Tool

    Redesigned internal platform to improve workflows, data consistency, and operational efficiency.

  • Apple logo

    Education Experience Design

    Partnered on UX improvements for Apple's education platform to increase clarity and adoption.

  • TIBCO logo

    SOA Policy Management Tool

    Designed enterprise application for managing service-oriented architecture within ActiveMatrix platform.

  • Autodesk logo

    Digital Gallery Experience

    Designed online experience to showcase global design work for Autodesk's SF gallery.

  • Macy's logo

    Agile POS Redesign for Retail

    Designed and delivered a modern point-of-sale system to replace legacy infrastructure using Agile methods.

  • SAP logo

    Marketplace Concept & UX Strategy

    Evaluated and prototyped improvements for an early-stage enterprise app marketplace.

  • Pro Unlimited logo

    Vendor Management System Redesign

    Led redesign of enterprise tools, driving efficiency gains estimated at $2.4M annually. (Purchased by Magnit)

  • Tintri logo

    Optimizing the Sales Funnel

    Led end-to-end redesign to improve conversion using journey mapping, rapid prototyping, and user testing.

FAQ

Frequently Asked Questions

Common questions about how I work and what I focus on.

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